Refund policy

Last Updated: 16/06/2026

At Bilbury, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Products can be returned within 7 days of delivery.
  • Items must be unused, unwashed, undamaged, and returned in their original packaging with all tags intact.
  • Products showing signs of use, damage, alteration, or missing tags may not be eligible for return.
  • Sale, clearance, customized, or personalized items are generally not eligible for return unless received damaged, defective, or incorrect.

Return Process

  1. Contact our customer support team at sales.bilbury@gmail.com within the return period.
  2. Provide your order number and the reason for the return request.
  3. Once approved, return instructions will be shared with you.
  4. After the product is received and inspected, we will notify you of the approval or rejection of your return.

Refunds

  • Approved refunds will be processed within 5–7 business days after the returned item successfully passes quality inspection.
  • Refunds will be issued to the original payment method used for the purchase.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

After verification, we will arrange a replacement or a full refund, as applicable.

Order Cancellation

  • Orders may be canceled only before they have been shipped.
  • Once an order has been dispatched, cancellation is not possible and the order will be subject to this Return & Refund Policy.

Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested size, color, or item is unavailable, a refund may be issued according to this policy.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Customized or personalized products
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse, improper handling, or negligence by the customer

Contact Us

For any return, refund, cancellation, or exchange-related questions, please contact:

Bilbury
Email: sales.bilbury@gmail.com
Phone: +91 77173-09757
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

We appreciate your trust in Bilbury and thank you for shopping with us.